Return Policy

30-Day Hassle-Free Return

At Kovcdvi, we are committed to offering high-quality products and ensuring every customer enjoys a seamless shopping experience. If you’re not completely satisfied with your purchase, you can request a return within 30 days from the date of delivery. While we hope you love your purchase, we strive to make the return process as easy and hassle-free as possible.

Return Eligibility Requirements

The item must be in its original packaging, unopened, with all seals intact, labels attached, and protective materials in place. A valid proof of purchase (such as an order confirmation email or invoice) is required to process your return. If the packaging is damaged or missing, the item may not be eligible for return.

Return Shipping Responsibility

  1. Kovcdvi will cover return shipping costs if:
    Manufacturing defects
    Damage during transit
    Incorrect item received
  2. Customer will cover return shipping costs if:
    Change of mind or personal preference
    Color, size, or personal selection issues
    Incorrect order placed

Non-Refundable Items

  1. Items returned after the 30-day period
  2. Items damaged due to misuse or mishandling
  3. Customized or personalized products
  4. Opened software or media with broken seals

Return Process

  1. Submit a Request: Contact our customer support team at kovcdvi@outlook.com within 30 days of receiving your item to request a return.
  2. Approval & Instructions: Our team will process your return request within 24 hours and provide detailed instructions.
  3. Ship the Item: Securely pack the item with original packaging, accessories, and documentation.
  4. Refund Processing: Once we receive and inspect the returned item, your refund will be processed within 3–5 business days to your original payment method.

Additional Information

  1. 30-Day Worry-Free Return: Full refund within 30 days for a worry-free shopping experience.
  2. Service Commitment: Fast and easy returns to ensure peace of mind.
  3. Quality Guarantee: Kovcdvi takes full responsibility for any product quality issues.
  4. No-Hassle Returns: Smooth, stress-free return process for any change of mind.